Your privacy matters to us.

At Up and Away Supports, we understand that trust is essential when providing disability support services.

This privacy policy explains how we collect, use, and protect your personal information when you engage with our support services.

Here’s what you need to know about how we handle your information:

We collect personal information that helps us provide safe and effective support services, including:

• Contact details
• Health information
• Support preferences
• NDIS plan details
• Emergency contact information
• Service records
• Support requirements

Your information helps us:

• Deliver personalised support services
• Ensure your safety and wellbeing
• Meet NDIS requirements
• Communicate effectively with you
• Respond to emergencies if needed
• Process payments
• Maintain accurate records

We protect your information through:

• Secure digital systems
• Strict access controls
• Regular security updates
• Staff privacy training
• Secure data handling procedures

We only share your information when:

• You give us permission
• It’s required by law
• It’s necessary for your safety
• NDIS compliance requires it

Your rights include:

• Accessing your personal information
• Requesting corrections
• Withdrawing consent for optional collections
• Making privacy complaints
• Understanding how we use your information

We keep your information only as long as needed for:

• Providing support services
• Meeting legal requirements
• NDIS compliance
• Record-keeping obligations

For privacy concerns or questions, contact us at: [email protected]

Your trust is important to us. We regularly review and update our privacy practices to ensure your information remains secure.

This policy may be updated periodically. Check back for any changes that might affect you.